Cancellation & refund policy
How cancellations & refunds work once a Floruvi order has been confirmed.
Overview
This policy explains how cancellations & refunds work for orders confirmed with Floruvi. It applies once an enquiry has been confirmed into an order — see our Terms of service for how an enquiry becomes an order.
Cancelling before delivery
You can cancel a confirmed order any time before it has been delivered by contacting us with your order details. If payment has already been made, it will be refunded in full.
No refunds after delivery
Because Floruvi delivers fresh, perishable produce, we are unable to offer a refund once an order has been delivered. Please check your delivery as soon as it arrives.
The one exception is our mistake: if an item is missing, damaged, or wrong, contact us as soon as you notice & we will make it right.
How refunds are processed
Where a refund is due, we process it within 4–7 working days of it being agreed. Refunds are returned using the same payment method used for the order.
Payment methods
We do not offer cash on delivery. Accepted payment methods are shared with you when your order is confirmed.
Have a question about an order?
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